Resident cannot log in

When you get a message that a tenant cannot log in, it is a good idea to check the Admin hub first:

• Is the tenant is using the email registered in Hococo? 
• Is the tenant active in the system? 
• Is the tenant active in their tenancy period? 

If the above is all good and the tenant still cannot log in, it can be a good idea to ask them the following: 

What happens when you press new user/forgot password? Do they receive the reset mail? 

Have you updated the app to the newest version? 

Have you tried to re-install the app? Sometimes it can be a cache issue which blocks the tenant's access. 

If the tenant still cannot log in, then you can contact support at support@hococo.io