How do I report an issue or create a ticket?

Report an issue / create a ticket 

• Click on Assistant at the bottom of the menu bar.
• Click on Report an issue at the bottom of the screen.
  • Select ticket type: Questions, Errors and deficiencies or Feedback.
  • Choose category.
  • Write a title for your ticket.
  • Add a description of your issue/ticket.
  • Attach images by clicking Attach.
  • Click Submit when you have finished filling out the information. Your ticket will be forwarded directly to the relevant employee at your administration.

Manage your inquiries / tickets in your Home Assistant

• Find an overview of your tickets by clicking on Menu in the bottom right corner and then on My Tickets.
  • At the top in Home Assistant, you can choose to see Active or Completed cases.
• Click on See details to see all information in the ticket. 
• Click on Chat to communicate directly with the relevant employee.
• The status of your ticket/inquiry appears both in the overview of all tickets and when you press See details.