How do I manage my messages?

Find the menu on the left. Click on Help Desk and then on Messages.
Here you can:

• Get an overview of Open and Closed messages
  • Click on Inbox, in the dropdown menu at the top left. Select the desired view: Open messages or Closed messages. 
    
    
• Archive / close messages.
  • Click on the relevant message. Click Mark as closed at the top right of the conversation window.
    
    
• Add employees to the conversation.
  • Click on In conversation in dropdown menu at the top left of the conversation window.
  • Find the desired employee in the search field and click on the employee.
  • Update your browser if the employee you have added do not appear as message participant.
    
    
• Add Title to the conversation 
  • NB: The title is only visible in your own inbox. 
  • Click on Add title to the conversation. Type in the title. 
  • Press enter. 
    
    
• To find other contact information on this unit: 
  • Click on Go to unit which will take you to another view
    
    
• Create ticket / transform the message to a ticket
  • Click on Create ticket from message  in the bottom right of where you add a title.
  • Fill out the information. See how to add a ticket and which information to fill in here 
  • Click on Create ticket