How do I make a refund?

Staff members in Admin hub can make refunds in Admin hub. Find the menu on the left. Click on Finances and then on Transaction.

Search and find the transaction you are looking for, in the search field on the right.
Click on the Unit ID to go to the Unit view.
Click on Finance and the on Orders
- Find the Order ID that you wish to Refund. Click on Refund.
- You can see status in the colon, Status.

If Refund is not possible you can contact Hococo Support:

+45 92455559

We will get back to within one working day.

Obs! If there is a refund fee, you must manually deduct this from the amount paid during the refund.