How do I answer a ticket in Admin hub?

Find the menu on the left. Click on Help Desk and then on Tickets.

• Click on the relevant ticket that you wish to respond to. A new window will appear with the information about the ticket.
  • Write your message in the field at the bottom of the window where it says: Write your message here.
  • Click on the blue paper airplane icon to send the message.
• Send internal messages to the employees who are involved in the ticket.
  • Click on the icon with the yellow pen. The text field changes color and the text "Internal notes is only visible for staff users".
  • Write your message in the text field.
  • Click on the paper airplane icon to send the internal message.