How do I add a ticket from Admin hub?

Find the menu on the left. Click on Help Desk and then Tickets.

Click on Add ticket at the top left and fill out the information:

• Add Ticket Title
• Add Description of the ticket
• Add attachment or screenshots of the issue
• Select Project from the dropdown menu
• Select Unit 
• Select Ticket Reporter (the person who reported the ticket from the unit)
• Select Ticket type: Questions, Defects and Issues or Feedback
• Choose category. See how to create categories specific to your projects here.
• Assign the ticket to an employee via the dropdown menu
• Choose Priority: Low, Standard, High or Critical
• Choose Ticket status: Pending, In-Progress, Completed or Cancelled
• Add employee/ticket watchers for whom it is relevant to follow the ticket

Click on Create ticket.