How do I delete a Global Knowledge Base?

There are multiple ways to delete or simply deactivate your global knowledge base. 

How to delete a global category?

  • Find the relevant category. 
  • Click on the little square with a pen. 
  • Click on Delete category. 

Please note that this will delete the category on all projects. 

How to delete/deactivate a global inquiry?

  • Select the global template or a relevant project.
  • Find the relevant inquiry. 
  • Click on the little square with the pen. 
  • From here you can deactivate the inquiry - it will no longer show in the home assistant. Or you can delete the inquiry completely from the global template. 

How to delete/deactivate on a specific project? 

  • Select the relevant project. 
  • Select the type and then the relevant category or inquiry. 
  • Click on the little square with the pen.
  • Toggle the Deactivate category/inquiry and click Save Changes. 

You have now made a local overwrite of the category/inquiry and have deactivated the category/inquiry for the selected project. It will not show up in the Home Assistant in the resident app.