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3. [Covid-19](https://help.hococo.io/best-practice?hsLang=en#covid-19)

# Guidelines

1. Hi everyone - In these crazy times it's important to keep your distance to ensure a safe and healthy place to live 💚 Take care of each other 😊
2. We know you’re probably tired of hearing it but remember to use hand sanitizer and keep your distance when using our shared facilities: We’ll get through this together 💪
3. Being social is great, but in these times, it is important to limit the people you see and keep your distance when out and about ☺️ Let’s take care of each other 💚
4. To avoid a COVID-19 virus spread in our community, we recommend using the elevator one person at a time unless it’s from your own household ☺️ Let’s take care of each other 💪
5. As Danes, we’re already quite reserved so why not take this opportunity to take it to the next step and keep the government recommended 2 meters between you and everyone else?  😃 We’ll get through this together 💪
6. Being told what to do is never fun but this time we really hope you listen: Keep the government recommended distance between you and anyone else, see as few people as possible and cancel events if possible 💪 We can do this
7. Having a hard time coping with the COVID-19 situation? We’re all sick and tired of it so let’s all make one final effort to stop the pandemic: See as few people as possible, cancel events and keep the government recommended distance between you and everyone else! 💪
8. Just a friendly reminder from your community: Keep up the spirit and we hope you’re all doing great under the circumstances ☺️
9. As you all know, we’re currently in the middle of a pandemic so remember to use this time doing something you love while making sure you’re looking out for others by: 1.  keeping your distance, 2. sneezing or coughing in your sleeve and 3. sanitize your hands whenever possible 💪

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